We understand that buying home furnishings is a very important personal experience which should be pleasant and free from stress. EWF Modern would like to make this process easy so please find our options of services listed below. If you should have any questions or need further clarification, kindly contact one of our knowledgeable sales associates for further assistance at 503.295.7336.
Returns or exchanges of stock accessories are accepted within 7 days for store credit. All other merchandise is not returnable. Returns require sales receipt, original packaging, and must be in saleable condition. Restocking fees may apply. All discounted merchandise is final sale and not returnable. Special orders require a 50% non-refundable deposit and are not subject to cancellation. Availability of merchandise is estimated according to information on hand at the time of purchase. EWF Modern will not be liable for any delay in shipment, or for any loss, damage, cost or expense related to delivery.
EWF Modern contracts with a local delivery company in the Portland area. Our preferred delivery company is listed below. They offer COD hourly rates and degrees of service. We have provided an estimate of delivery costs. Once your items are received and inspected we will contact you to confirm your address. The delivery company will then contact you to schedule.
2Bs Delivery Service
Customer Pick Up or Use of Own Delivery Company
EWF Modern ships nationwide.
We will provide cost quotes and arrange furniture shipment by various standard freight carriers for standard outside delivery or if you prefer white glove service. All orders are inspected prior to shipping and are fully insured. Most case goods are palletized. Title to merchandise passes to customer when the carrier accepts delivery from EWF Modern. Please count and inspect all boxes upon receipt in the presence of the carrier. Signing the Bill of Lading or Shipment Receiving confirmation is verification that your merchandise has been received in good condition.
EWF Modern cannot be responsible for delays caused by a customer not providing sufficient or accurate delivery information, or if the delivery location is inaccessible.
Upon delivery please inspect your order immediately. Damage in transit is the responsibility of the carrier, they are the liable party. Since you are the (final) recipient of the shipment, the freight carrier expects you to carefully inspect the shipment. If there is damage, this is the moment to take action. You are the only person who can make a claim and provide the proper documentation. If any damages are detected, mark "Product Damaged" on driver's delivery receipt and contact one of our sales associates immediately for further instruction at 503.295.7336.
If the package appears significantly damaged, you may refuse delivery. If you choose to do this kindly contact a EWF Modern sales associate immediately for so we can facilitate necessary paperwork with the freight company. Once we receive the damaged package back, we will send a new one as soon as possible. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay delivery charges to return the item.
If you accept a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us within 24 hours. We will ship you the replacement parts at no extra charge. If we cannot replace parts, we will have the carrier pick up the item and we will send a replacement once we receive it at our warehouse. Again, all returned products should be in the original packaging. In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Due to our limited warehouse space, EWF Modern is unable to store furniture after 10 days of arrival notice. If longer storage is necessary, EWF Modern will provide space for $25 per day.